{"id":570,"date":"2024-11-27T20:20:24","date_gmt":"2024-11-27T20:20:24","guid":{"rendered":"https:\/\/defi28jours.com\/faq\/"},"modified":"2026-01-15T16:13:41","modified_gmt":"2026-01-15T16:13:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/defi28jours.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently
Asked Questions\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connection to the platform <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Should I use my login details from the 2025 edition?<\/b><\/p>

Yes, if you were registered for the 28 Day Challenge in 2025, you must use the same login details.<\/span><\/p>

I am registered but the platform does not recognize my email address, what can I do?<\/b><\/p>

Make sure you log in using the same method as when you created your account\u2014either through Google or your email. If you still receive an error message, write to us at defi28jours@<\/wbr>fondationjeanlapointe.org<\/a>. <\/span><\/p>

What are the password requirements?<\/b><\/p>

Your password must be between 8 and 100 characters of your choice and cannot be entirely numeric.<\/span><\/p>

What happens if I lose my password?<\/b><\/p>

At the bottom of the password entry field, you\u2019ll find a button that says \u201cForgot Password\u201d. Simply click on it, and you\u2019ll receive an email with instructions on how to recover your password. <\/span><\/p>

The device I am using (tablet, phone or computer) does not allow me to connect to the 28 Day Challenge platform. What to do?<\/b><\/p>

Ensure that your company\u2019s firewall is not blocking access to the platform. Many companies use very restrictive firewalls. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Payment and Tax Receipt <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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What payment methods are accepted for registration?<\/b><\/p>

Payment by credit card is mandatory for registration and to access the platform. Only Mastercard and Visa credit cards are accepted. Prepaid credit cards are not accepted. <\/span><\/p>

Can I register for the 28-Day Challenge or sponsor a participant by paying by check or cash?<\/b><\/p>

If you choose to pay with cash or check, your donation will be counted toward the 28 Days Challenge total.<\/span><\/p>

Please note, however, that your name will not appear on the 28 Day Challenge platform. Therefore, you will not have access to a personal account allowing you to receive exclusive content, form a team, or complete missions. Your name as a sponsor of a participant will not appear anywhere and cannot be added to the participants’ records.<\/span><\/p>

To access all these features and fully participate in the 28 Days Sober Challenge 2026, you must pay by credit card.<\/span><\/p>

To supplement your donation by cheque or cash, please contact the Jean Lapointe Foundation at 514 288-2630.<\/span><\/p>

What is the price of registration for the 28-Day Sober Challenge?<\/b><\/p>

To access our interactive platform and receive exclusive content, we ask participants to contribute a minimum of $28. This amount is automatically added to your personal fundraising total and directly contributes to reaching your donation goal.<\/span><\/p>

What can I expect once my payment is complete?<\/b><\/p>

You will be directed to your personal page, which you can customize by adding:A short description,
A photo,
Your fundraising goal. <\/span><\/p>

This is the page where you can invite your parents and friends to join your team or sponsor you by making a donation.<\/span><\/p>

View the names of your sponsors (to whom you can send a thank-you email),
Track trophies and achievements you\u2019ve unlocked.<\/span><\/p>

Am I entitled to a tax receipt for my participation or donation?<\/b><\/p>

Yes. You will receive a tax receipt for every donation made through the platform, including registration fees, sponsorship, or one-time donations. <\/span><\/p>

This receipt can be downloaded from the thank-you email sent to the email address used for your payment.<\/span><\/p>

When will I receive my tax receipt?<\/b><\/p>

For every completed donation (registration, sponsorship, or one-time gift), you will receive a thank-you email with a link to download your tax receipt.<\/span><\/p>

The amount on my tax receipt does not match the total amount of my donation. Is this normal?<\/b><\/p>

If you purchased the Challenge Box, it is normal that the amount on your tax receipt does not match the total amount of your donation. According to the laws surrounding the issuance of receipts, the receipt you receive is for the value of your donation, less the value of the box.<\/span><\/p>

If you did not purchase the Challenge Box, the amount on your tax receipt should be the same as your donation.<\/span><\/p>

I registered for January but I would now like to continue in February, do I need to re-register?<\/b><\/p>

Yes, we thank you for continuing and supporting the cause again with your donation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Create or Join a Team <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t\t<\/path><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Can I participate in the 28-Day Sober Challenge alone, or do I need to be part of a team?<\/b><\/p>

You can choose to participate in the Challenge either alone or as part of a team. However, being part of a team means you can encourage each other, complete missions together, and reach your fundraising goal more easily. Participating in a team also increases your collective impact on young people across Quebec. <\/span><\/p>

How do I create a team?<\/b><\/p>

Two ways to create a team:<\/span><\/p>

1- When you register, you will be able to create a team.<\/span><\/p>

2- If you are already registered. Go to the Challenge platform and log in to your profile. Next, select the “My Team” tab, located in the drop-down menu at the top right of the page, under your name. You will then be able to choose a name, a team photo, a banner, a slogan and a description for your team. All you have to do then is invite your loved ones to join you and you’re all set!<\/span><\/p>

How do I add members to my team?<\/b><\/p>

To recruit more members to your team, follow these steps:<\/span><\/p>

  1. Go to your personal page.<\/span><\/li>
  2. Click on the \u201cMy Team\u201d tab.<\/span><\/li>
  3. Go to the “My Team” center block and select “Invite a new member”.v<\/span><\/li>
  4. Enter the email address of the person you\u2019d like to invite and click \u201cSend Invitation\u201d. The invited member will receive an invitation and must click the link in the email to join the team: <\/span><\/li>
  5. Your friend will be redirected to the page to register for the Challenge and will then be able to complete their team registration.<\/span><\/li><\/ol>

    How do I join a team?<\/b><\/p>

    There are two ways to join a team:<\/span><\/p>

    1. To join an existing team, you must first register. In step 2 of the registration, select “I want to do the Challenge as a team”. At the end of the registration process, after completing your profile, a page containing the full list of teams will open and all you have to do is select the team of your choice.<\/span><\/span>

      <\/p><\/li>

    2. If you are already registered, follow these steps:<\/span>